Privacy policy

Who we are

Our website address is: https://scriptangel.com/

What personal data we collect and why we collect it

Contact forms

If you send us a message we use your submitted contact information (data) to respond to your enquiry. We will store your data in our email service provider. We use GoogleMail as our email service provider. You can read about how Google protects email data here: https://privacy.google.com/intl/en-GB/your-security.html To help us manage enquiries we also store your data in our CRM system. We use SalesForce as our CRM. You can read about how Salesforce protects data here: https://www.salesforce.com/company/privacy/ We do not share your data with any third parties.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We track user behaviour on our website anonymously, so any data is never identifiable.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you have submitted your contact information to us you can ask us to remove it by using the contact form on the website or by writing to us at the address below.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Our contact information

Script Angel Ltd, 124 City Road, London EC1V 2NX

Data Protection Complaints Policy

Version 1.0 | June 2026 | Review Due: June 2027

  1. Our Commitment

Script Angel Limited is committed to protecting and respecting the personal data of our clients, prospective clients, community members, website visitors, and other individuals we interact with.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable UK data protection legislation.

We recognise that individuals have the right to raise concerns about how their personal data has been collected, used, stored, shared, or otherwise processed. All data protection complaints will be treated seriously, investigated fairly, and responded to promptly and transparently.

Data Protection Contact

Email: [email protected]

Website: www.scriptangel.com

Postal Address: 124 City Road, London EC1V 2NX

ICO Registration Number:

ZA274659

  1. What Is a Data Protection Complaint?

A data protection complaint is any concern relating to the way Script Angel Limited has handled personal data.

Examples may include:

  • Personal data being collected without a lawful basis
  • Personal data being used for purposes other than those originally stated
  • Personal data being shared with third parties without appropriate justification
  • Failure to respond appropriately to a data subject rights request
  • Personal data being retained longer than necessary
  • Concerns regarding the security or confidentiality of personal data
  • Concerns about marketing communications or consent
  • Any other issue relating to the processing of personal data

A data protection complaint is separate from a complaint about services, programme delivery, customer service, or other commercial matters. Service-related complaints should be directed to our general customer support contact.

  1. How to Make a Data Protection Complaint

If you have concerns about how we have handled your personal data, please contact us as soon as possible.

By Email (Preferred)

Email: [email protected]

Subject Line: Data Protection Complaint

By Post

Script Angel Limited, 124 City Road, London EC1V 2NX

To help us investigate your complaint efficiently, please provide:

  • Your full name
  • Your contact details
  • A description of the concern
  • Details of the personal data involved (where known)
  • Any relevant dates or communications
  • The outcome you are seeking

If you are acting on behalf of another individual, we may require evidence of your authority to act on their behalf.

  1. Our Complaints Process

Acknowledgement

We will acknowledge receipt of your complaint within 30 calendar days of receiving it.

Our acknowledgement will confirm that the complaint has been received and is being reviewed.

Investigation

All complaints will be investigated by an appropriate member of the business.

The investigation may include reviewing:

  • What personal data we hold
  • The lawful basis relied upon for processing
  • How the data has been used
  • Whether data subject rights have been respected
  • Whether internal policies and procedures were followed
  • Whether any data protection breach or error has occurred

Where necessary, we may contact you to request additional information.

Outcome

Once our investigation is complete, we will provide a written response explaining:

  • Our findings
  • Any corrective action taken or proposed
  • Any improvements made to our processes
  • Your right to escalate the matter to the Information Commissioner’s Office (ICO)

If additional time is required due to the complexity of the complaint, we will keep you informed and explain the reasons for any delay.

  1. Internal Complaint Records

Script Angel Limited maintains a Data Protection Complaints Register.

For each complaint, we record:

  • Date received
  • Date acknowledged
  • Nature of the complaint
  • Investigation actions taken
  • Outcome
  • Date closed

Complaint records are retained for a minimum of three years and may be reviewed as part of our ongoing compliance and risk management processes.

  1. If You Are Not Satisfied

We hope to resolve all concerns directly and fairly.

However, if you remain dissatisfied with our response, or if you believe we have not complied with data protection law, you have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/make-a-complaint

Telephone: 0303 123 1113

Address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

  1. Your Data Protection Rights

Under UK GDPR, you may have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights relating to automated decision-making and profiling

To exercise any of these rights, please contact:

[email protected]

We will respond to eligible requests within the timescales required by applicable data protection law.

  1. Related Policies

This policy should be read alongside our:

  • Privacy Policy
  • Website Terms and Conditions
  • Client Contract and Terms and Conditions
  • Data Processing Agreements (where applicable)
  • Data Retention Policy
  1. Policy Review

This policy will be reviewed annually or sooner if there are significant changes to our business activities, data processing practices, or applicable legislation.

The latest version of this policy will always be available on our website.

Last Updated: June 2026

Next Review Date: June 2027

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